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Gapflow.io ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you use our Webflow-integrated form management service.

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1. Scope and Applicability

This Privacy Policy applies to users of Gapflow.io, including those who install and use our service through the Webflow Marketplace. By using Gapflow.io, you consent to the data practices described in this policy.

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2. Data We Collect

We collect and process the following types of data:

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A. Personal Data Provided by Users

• Name, email address, and other contact details when signing up for an account.
• Billing information (processed securely by Stripe; we do not store payment details).
• Communication data when you contact support or interact with us.

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B. Form Submission Data

• Gapflow.io processes form submissions received through Webflow forms.
• Data fields may include name, email, phone number, address, and message content.
• We do not modify or claim ownership of this data.

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C. Automatically Collected Data

• Log data such as IP addresses, browser type, and access timestamps.
• Usage data related to feature interactions and service performance.
• Cookies or tracking technologies to enhance the user experience.

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D. AI Processing for Spam Detection

• We use OpenAI's AI models to analyze and filter spam submissions.
• AI processing is automated and aims to improve submission quality while reducing unwanted messages.

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3. How We Use Your Data

We process data to:

• Provide, maintain, and improve Gapflow.io’s services.
• Enhance spam filtering and message forwarding functionality.
• Respond to user inquiries and provide customer support.
• Comply with legal and security obligations.
• Prevent fraud, abuse, or unauthorized access.

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4. How We Share Your Data

We do not sell or trade your personal data. We only share data in the following circumstances:

• With Service Providers: We use third-party providers (e.g., Stripe for payments, OpenAI for spam filtering) to deliver core functionalities.
• With Webflow: If required for integration, Webflow may process certain form-related data.
• For Legal Compliance: We may disclose data if required by law or to protect user rights and service security.

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5. Data Security Measures

We implement industry-standard security measures to protect personal data:

• Encryption: Data is encrypted during transmission and storage where applicable.
• Access Controls: Only authorized personnel can access sensitive data.
• Regular Audits: We conduct periodic security reviews to identify and mitigate risks.

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6. Your Data Rights

Depending on your location (e.g., EU GDPR, California CCPA), you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request updates or corrections to inaccurate data.
• Deletion: Request deletion of your data (unless required for legal reasons).
• Objection: Restrict certain processing activities.
• Portability: Obtain your data in a machine-readable format.

To exercise these rights, please contact us at [Insert Contact Email].

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7. Data Retention

We retain personal data only as long as necessary to:

• Provide the service and comply with legal requirements.
• Store backups for disaster recovery (limited retention).
• Remove unused or inactive accounts based on our internal policies.

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8. Cookies and Tracking

Gapflow.io may use cookies or similar technologies to:

• Improve user experience and service performance.
• Track analytics and engagement.
• Allow session persistence for logged-in users.

You can manage or disable cookies in your browser settings.

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9. Third-Party Services

Gapflow.io integrates with external services, including:

• Webflow for form hosting and submission handling.
• Stripe for secure payment processing.
• OpenAI for AI-powered spam filtering.
• These providers have their own privacy policies, and we encourage users to review them.

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10. Changes to This Policy

We may update this Privacy Policy periodically. If significant changes occur, we will notify users through email or service notifications.

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11. Contact Information

For privacy-related inquiries, please contact us at [Insert Contact Email].

By using Gapflow.io, you agree to this Privacy Policy. Thank you for trusting us with your data!

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